Remote Desktop is designed to allow users to
remotely gain access to a Windows
XP Professional desktop from another computer on the network. After connecting
to the
remote desktop, a user sees the
remote desktop in a window and can access
files, folders, and applications on the
remote computer. After a connection is
established, the local desktop is locked for security reasons, preventing anyone
from viewing the tasks that are being performed remotely.
Remote Desktop is designed to allow a user to have full control over a
Windows
XP Professional desktop from another computer on the network or even from the
Internet. This is useful when a user is working from home, another office, or
another site and requires access to information or programs on a primary office
computer. While a user is remotely accessing a computer, local access by another
user is not permitted. An exception to this is an administrator; administrators
are permitted to log on locally while another user is connected remotely, but
the remote session is then terminated. When you are connected to a computer via
Remote Desktop, many of the resources on the host computer are available on the
client computer. These resources include the following:
File System While you are connected to the remote host, the file system on the
client computer can be made available. If you open My Computer on the host
computer, you will see the hard drives for the client computer. This feature
allows you to copy information between the host and client computer.
Audio generated on the host computer plays through the client computer’s sound
system.
Port The applications running within the session can have access to the ports on
the client computer, which allows them to access and manipulate printers,
scanners, and other peripheral devices.
Printer The default local or network
printer for the client computer becomes the default printing device for the
Remote Desktop session. You print a document on the host computer to the printer
connected to the client.
Clipboard The Remote Desktop host and the client
computer share a Clipboard, which allows data to be copied between applications
running on the remote computer and applications running on the client computer.
Remote Desktop Requirements Remote Desktop requires the following :
1. A remote computer that is running Windows XP Professional and that is connected
to a local area network (LAN) or the Internet. This is the computer to which you
want to gain access remotely.
2. A client computer with access to the host computer through a LAN, dial-up, or
virtual private network (VPN) connection that has the Remote Desktop Connection
program or the Terminal Services Client installed. A version of the Remote
Desktop Connection program is available for most versions of Windows. Just
insert the Windows XP Professional installation CD-ROM on the client computer
and select the option to install the Remote Desktop Connection software.
3. A user account with appropriate permissions. The user must be an administrator
or a member of the Remote Users group, and have a password. How to Configure a
Computer to Accept Remote Desktop Connections Remote Desktop configuration is a
two-part process. First, you must configure the host computer to allow Remote
Desktop connections. Then, you must configure the client computer with the
Remote Desktop Connection client software. To configure a computer running
Windows XP Professional to allow Remote Desktop connections, follow these steps :
1. From the Start menu (or from the desktop or in Windows Explorer), right-click My
Computer and select Properties.
2. On the Remote tab, in the Remote Desktop section, select Allow Users To Connect
Remotely To This Computer, as shown in below picture.
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How to enable remote assistance |
3. If the user account to be used to connect remotely is not a member of the
Administrators group, click Select Remote Users, add the appropriate user
account, and then click OK.
4. Click OK again.
Note Verify that the user account to be used to connect remotely has a password
assigned. User accounts used for remote connections must have passwords.If you
are using Windows Firewall, you must configure it to allow Remote Desktop
connections. If you are using another software firewall, or if there is a
hardware firewall on your network, you must enable inbound connections on TCP
port 3389 to support Remote Desktop connections. You can also change the port on
which Remote Desktop accepts connections. For more information on changing this
port number, read the Knowledge Base article,
How to change the
listening port for Remote Desktop
How to Connect to a Remote Computer ?
After a computer running Windows XP Professional is configured to allow Remote
Desktop connections, you can connect to that computer by using the Remote
Desktop Connection client software on another computer. From the Start menu,
select All Programs, then Accessories, then Communications, and then Remote
Desktop Connection. In the Remote Desktop Connection dialog box, click the
Options button to display configurable options, as shown below picture. The only
information that you must enter to establish a connection is the name or IP
address of the computer. Other configurable options include the following :
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How to connect to a remote computer |
General options, including the user name, password, and domain name used for
authentication and the ability to save connection settings
Display options, including the configuration of the size of the remote
connection display (all the way up to full screen) and color settings
Local Resources options, including sound and keyboard configuration, and which
local devices to connect to when logged on the remote computer
Programs options, which provide the ability to automatically launch a program
when a connection is established
Experience options, which allow the configuration of the connection speed to
optimize performance, and provide the ability to control the display of the
desktop background, themes, menu and windows animation, and other items that can
affect performance
To use the Remote Desktop Connections client, use these steps:
1. From the Start menu, select All Programs, then Accessories, then Communications,
and then Remote Desktop Connection.
2. In the Remote Desktop Connection dialog box, see below picture, enter the name
or IP address of the remote computer and click Connect.
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Remote desktop connection |
3. When prompted, enter the appropriate user account and password, and then click
OK.
4. If another user is currently logged on to the remote system, a Logon Message
dialog box appears, indicating that in order to continue, that user must be
logged off and any unsaved data will be lost. If this occurs, click Yes to
continue.
5. The Remote Desktop session is established. shown below picture displays a remote
connection window.
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Remote desktop connection |
How to Configure and Use Remote Assistance ?
The Remote Assistance feature allows a user to request help from an expert user.
Unlike with Remote Desktop, in Remote Assistance, the user needing help must
issue an invitation to the other user and the other user must accept the
invitation. After the connection is established, the expert user can take shared
control of the user’s desktop, chat with the user, and send and receive files.
Taking shared control of the desktop requires the user’s permission. Remote
Assistance can minimize or eliminate the need to physically visit a remote
computer to solve a problem.
How to Establish a Remote Assistance Session ?
A Remote Assistance session requires that both the user needing help and the
expert user actively participate in establishing the connection. The session is
established in the following phases :
1. The user that needs help sends a Remote Assistance invitation to the expert
user.
2. The expert user responds to the invitation.
3. The user accepts the expert user’s assistance.To send a Remote Assistance
invitation, use these steps :
1. From the Start menu, select Help And Support.
2. In the Help And Support Center, under Ask For Assistance, select Invite A
Friend To Connect To Your Computer With Remote Assistance, and then select
Invite Someone To Help You.
3. Select the method that you want to use to create the invitation, as shown in
below picture. You can send invitations directly by using Windows Messenger, by
using an e-mail attachment, or by saving an invitation file and transmitting it
to the helper user (for example, you could save the file to a shared folder on
the network).
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How to establish a remote assistance session |
4. When prompted, enter the requested information, including your name, a
message, when the invitation should expire, and (optionally) a password to be
used to establish the connection.
5. Click Send Invitation.
Note When an invitation is sent through an e-mail attachment or saved as a file,
the file has a .MsRcIndicent extension.
An expert user must respond to an invitation to continue the process. If the
invitation is by using Windows Messenger, you must accept the invitation that is
presented in the Messenger pop-up window. If the invitation is sent by e-mail,
you must open the attached invitation. If the invitation file is transmitted in
some other fashion, you must access and open it. If a password is required, you
must enter the password in the Remote Assistance dialog box.
Tip Using Windows Messenger to establish a Remote Assistance connection is the
easiest method because the Windows Messenger connection can usually be
established regardless of whether there are firewalls on either the user’s or
the expert helper’s network. If you use another method of establishing a Remote
Assistance session, you must configure a firewall to allow the connection. Like
Remote Desktop, Remote Assistance uses TCP port 3389 by default.
Windows then notifies the user requiring assistance that the request has been
accepted. The user must click Yes in the Remote Assistance dialog box as a final
indication of acceptance, and Remote Assistance then establishes the connection.